FAQs


How do I check my balance, roaming minutes or fund expiration date?

If you are on a Pay-As-You-Go plan: #BAL(send) from your Choice Wireless phone or contact Choice Wireless Customer Support at 340-220-CHOICE (220-2464) for the Virgin Islands or 1-800-CHOICE9 (246-4239) for the US mainland and select option 1 then option 3 to receive information on your pre-paid balance, available minutes and expirations.

If you are a monthly customer: Contact Choice Wireless Customer Support at 340-220-CHOICE (220-2464) for the Virgin Islands or 1-800-CHOICE9 (246-4239) for the US mainland and select option 4 to get to a customer service representative.

Check funds on your FlexBucket: #BAL(send) from your Choice Wireless phone or Contact Choice Wireless Customer Support at 340-220-CHOICE (220-2464) for the Virgin Islands or 1-800-CHOICE9 (246-4239) for the US mainland and select option 1 then option 3 to receive information on the funds in your FlexBucket.

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How do I upgrade my phone?

New phones are available for purchase from any Choice Wireless retail location or by contacting Choice Wireless Customer Support at 340-220-CHOICE (220-2464) for the Virgin Islands or 1-800-CHOICE9 (246-4239) for the US mainland. Choice Wireless retail locations can even transfer your contacts from your existing phone to your new Choice Wireless phone. Come and look at our diverse selection today and get a phone that fits your needs.

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What do I do if my phone is lost or stolen?

If your device is lost, stolen or accidentally damaged (including water and physical damage), contact Choice Wireless Customer Support at 340-220-CHOICE (220-2464) for the Virgin Islands or 1-800-CHOICE9 (246-4239) for the US mainland and we will suspend your wireless service to protect your against unauthorized calls and phone usage. Suspending your account will prevent any unauthorized incoming, outgoing, messaging, or data usage from your phone and we will put a hold on your current account so you can resume your service with a new handset and retain your original phone number.

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How can I see my local coverage area?

Go to the home page at www.choice-wireless.com and select “Coverage Maps”. Locate your geographic location on the map and see what coverage is offered in your area: in-network calling will be green/blue all other areas will be considered roaming. If you have any specific questions regarding coverage, you can submit an email to Choice Wireless in the Customer Support section of the website (top left on all pages) or contact our Customer Support Department at 340-220-CHOICE (220-2464) for the Virgin Islands or 1-800-CHOICE9 (246-4239) for the US mainland.

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Can I use my phone anywhere in the United States?

Yes, your phone will work anywhere in the United States. Please reference our network coverage map to know what services will be long distance and what services will be considered roaming. Are you planning a trip outside our network coverage area? Call Choice Wireless Customer Support at 340-220-CHOICE (220-2464) for the Virgin Islands or 1-800-CHOICE9 (246-4239) for the US mainland and add 100 roaming minutes to your account for only $10! (Standard roaming rates are 25 cents per minute)

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How can I report a dropped call?

There are two ways to report a dropped call: (1) Contact our Customer Support Department at 340-220-CHOICE (220-2464) for the Virgin Islands or 1-800-CHOICE9 (246-4239) for the US mainland and report the location of the dropped call to one of our representatives. (2) Submit an email to Choice in the Customer Support section of the website (top left on all pages) and title the subject “Drop Call”, please give a physical address or coordinates that you were at when you experienced the drop call. Choice Wireless is committed to constantly improving our network and extending our coverage area to better serve our customers needs.

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How do I pay my bill each month?

If you are on a Pay-As-You-Go plan: #PAY(send) from your Choice Wireless phone or contact Choice Wireless Customer Support at 340-220-CHOICE (220-2464) for the Virgin Islands or 1-800-CHOICE9 (246-4239) for the US mainland and select option 1 then option 1 to add funds to your monthly Pay-As-You-Go plan.

If you are a monthly customer: You can go to any of our agent or retail locations to complete a payment or contact Choice Wireless Customer Support at 340-220-CHOICE (220-2464) for the Virgin Islands or 1-800-CHOICE9 (246-4239) for the US mainland and select option 4 to get to a customer service representative.

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What is my Choice Wireless Flex Bucket?

If you are on a Pay-As-You-Go plan: The Choice Wireless Flex Bucket is the account that holds your deposited funds for your phone services (voice, data, messaging, roaming) and/or can be used to purchase ringtones, games, or wallpaper for your handset. If you are a monthly customer: The Choice Wireless Flex Bucket is an account that is connected to your monthly plan and holds funds you may have deposited for additional monthly services including roaming minutes, text, picture, and data usage (if not a standard feature on your package). Funds can be used to purchase ringtones, games, or wallpaper for your handset.

Adding funds to your bucket: #PAY(send) from your Choice Wireless phone or Contact Choice Wireless Customer Support at 340-220-CHOICE (220-2464) for the Virgin Islands or 1-800-CHOICE9 (246-4239) for the US mainland and select option 1 then option 2 to add funds into your Choice Flex Bucket.

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How can I contact Choice Wireless 24/7 Customer Support?

Our friendly and knowledgeable Customer Care Team is available to answer your questions 24 hours a day, 7 days a week!

  1. US Customers: call 1-800-CHOICE9 (246-4239)
  2. USVI Customers: call 340-220-CHOICE (220-2464)
  3. From your Choice Wireless handset: dial 611 [SEND] when you are within your local coverage area
  4. Submit your question online at choice-wireless.com
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How do I know if I am roaming?

Your phone has indicator to tell you when you are roaming. It may be an “R”, some read “Roaming”, or it can be another symbol or icon. If you enable this feature on your handset, you will be alerted when you are outside your home coverage area and have entered into roaming. When you see this indicator, you will be roaming and you will be charged our standard roaming rate. If you do not have any roaming minutes on your account you simply will not be able to place a call while roaming.

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How do I set up my Voice Mail?

You must be in a local coverage area to set upyour Voice Mail Box:

  1. Verify that your Choice Wireless handset has been programmed and is ready for use. If your handset is not programmed, dial *228 [SEND] to program your handset for use.
  2. Dial 1 [SEND] or dial your Choice Wireless phone number
  3. The first time you access your Voice Mail Box you will be prompted to set up a password.
    • Enter your desired 4–8 digit password then press [#], confirm your selected password by entering it again and pressing [#].
    • You will then be asked to record your Voice Mail greeting. Record your desired greeting after the prompt then press [#].
    • Finally, you will be asked to record your name. Say your name after the prompt then press [#].
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How do I access my Voice Mail?

You can access your voice mail in your local coverage area, while roaming, or from another phone. Anytime From Your Choice Handset: Press and hold 1 or dial 1 [SEND] anywhere from your Choice Wireless handset. While Roaming With Your Choice Wireless Phone:

  1. Dial your Choice Wireless phone number.
  2. When your recorded greeting begins, press [*].
  3. You will then be prompted to enter your Voice Mail password.
  4. Enter your password then press [#]. NOTE: The Message Waiting Indicator will not be displayed while roaming. From Another Phone:
    1. US Virgin Islands Customers: dial 340-228-MAIL (228-6245)
      US Mainland Customers: dial 775-403-0245
    2. You will be prompted to enter your Choice phone number, do so and then press [#].
    3. Enter your Voice Mail password then press [#].

    5. Once in Your Voice Mail Box: To listen to your message press [1]; or to change or record a greeting press [2].

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    How do I send a text to an email?

    Sending a text message to an email address is easy! A data plan is not required to use this function.

    1. Create a text message on your handset.
    2. In the “To” field, type in the receiving party’s email address instead of their phone number.
    3. Send the message and you are done.
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    How do I send an email to my Choice phone?

    Did you know that you can have an email delivered to your Choice Wireless phone as a text message?

    1. Create the message as a standard email, character limitations may apply.
    2. In the “To” field, type in the (ChoicePhoneNumber)@sms.choice-wireless.com
    3. Send the message and it will be delivered to the Choice phone as a text message.
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    How does Call Forwarding & Blocking Caller ID work?

    • Call Forward = *72 + (3 digit area code)+ (7 digit phone number) [SEND]
    • Cancel Call Forward = *720 [SEND]
    • Caller ID Block = *67 + (3 digit area code)+ (7 digit phone number) [SEND]
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    Accessing Account Information

    • The codes will only function in your local calling area when dialed from your Choice Wireless phone.
    • Pay a bill or deposit funds: #PAY [SEND]
    • Check account balance: #BAL [SEND]
    • Check roaming balance: #MIN [SEND]
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© 2012 Choice Communications, LLC

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